The Small print

TERMS & CONDITIONS FOR SUPPLY OF GOODS & SERVICES 2025

Definitions
The following words shall have the following meanings throughout the document:

1.1 The Customer – the person or company identified on the Quotation and Invoice.

1.2 

Lymn Roofing whose registered office is at The Rectory, Scremby Rd, Partney, PE23 4PG
1.3 The Works – the goods and services to be supplied by Lymn Roofing 

1.4 Estimate – A written document of The Works to be supplied, with an associated Total Cost. Our estimates are not contractual offers but will hold quoted prices for a period of 60 days from the date of estimate given to the customer. Estimates over £3000 maybe asked for a Deposit

1.5 Total Cost – the whole amount, inclusive of VAT, to be paid by the Customer to Lymn Roofing for The Works.

1.6 Invoice – A written bill of sale issued by Lymn Roofing to the Customer when The Works are complete.

1.7 Deposit – A proportion of the Total Cost that is payable by the Customer on acceptance of the 

Estimate.

1.8 Commencement Date – a mutually convenient date, agreed between the Customer and Lymn Roofing on which The Works will begin.

1.9 Credit Agreement – We do not offer a credit through us.
1.10 Guarantee – a promise to fix, free of charge, any faults which might arise within the Guaranteed Period.

1.11 Guaranteed Period – A defined period of time, during which The Works are guaranteed.

1.12 Installation Address – the address of the building where The Works are completed.

1.13 The Works Area – any area of The Works that is subject to; scaffolding; storage of materials; placement of skips; placement of ladders, or is within a 10 metre radius of where operatives are working, This list is not exhaustive.

1.14 The Cancellation Period – a period of 14 days following the Customer’s approval of the Estimate.

1.15 Terms and Conditions – the terms and conditions of supply as set out in this document and any special terms and conditions agreed in writing by Lymn Roofing.

1.16 The Contract – the entire agreement between the Customer and Lymn Roofing, incorporating the Estimate, these Terms & Conditions, any Terms and Conditions issued by the finance company (if any), and any ancillary documents agreed between, The Customer and Lymn Roofing during the course of Lymn Roofing providing The Works.
Supply
Lymn Roofing will supply the goods and services detailed in the Estimate. The Company reserves the right to offer substitutions and/or incorporate minor or technical modifications when supplying The Works. The substitutions or modifications shall not be inferior to those described in the Estimate.
Terms of Payment

3.1 The Customer will pay the deposit requested in the Estimate on acceptance of the Estimate. Total Cost on completion of the Works in one of the following ways:

• Cheque payable to Mr Andrew Hoare
Bank transfer to Mr Andrew Hoare - Bank details on the

Invoice
3.2 Any sums that remain outstanding after 14 days following completion of The Works, will be subject to a late payment charge of 5% above the Bank of England base rate.
Our payment terms are strictly 7 days from the date of invoice. In the event of non-payment after the 14 day period, details will be passed onto collections agency and further charges will be applied. If any provision of this agreement shall be found void, invalid or unenforceable the rest of this agreement shall remain in full force.
The invoice states Labour/Scaffold and Materials Cost (in vat) Smaller jobs that may not require scaffold may state scaffold at the bottom of the estimate/invoice. Only when Scaffold is Quoted in the detailed estimate is the customer charged for scaffold in the invoice.
Time

4.1 When the Customer approves the Estimate, they will be entered into Lymn Roofing’s fitting queue and provided with an approximate Commencement date. This an estimated date and not a term of the agreement. Lymn Roofing cannot be held responsible for delays due to poor weather conditions, and it is to be understood by
the Customer that weather conditions are a significant influencing factor to completing The Works effectively and safely. It is understood that the Customer accepts this and will be patient and understanding should the Works need to be rescheduled.

4.2 Where any consents or permissions are required, as in clause 11 below, these will need to be in place before The Works can commence. Except where due to Lymn Roofing omission or error, the Company cannot be held responsible for any delays incurred whilst obtaining such consents or permissions.

Access

5.1 Lymn Roofing shall advise the Customer when they are ready to install The Works and the Customer agrees to provide prompt access to enable The Works to be completed. The Customer is reminded that Lymn Roofing requires access to a 240v power supply and water. If this cannot be provided the Customer must advise the Company before the Commencement Date so that alternative provision can be made.

5.2 If the Customer has not permitted commencement of The Works within 6 months of Lymn Roofing requesting access, the Company reserves the right to cancel the Contract and the Customer will be liable to pay for any reasonably incurred costs incurred during preparation of The Works for commencement.
Health and Safety
Health and safety risk assessments will be conducted by Lymn Roofing prior to commencement of The Works. It is understood by the customer that Lymn Roofing takes safety very seriously and it is incumbent upon the Customer to help minimise risks during The Works. The Customer is expected to; provide clear access for operatives and materials; limit traffic of pedestrians around the Works Area; prohibit the movement of young children and animals around the Works Area. The Customer should treat the Works Area as strictly off-limits for the duration of The Works. Customers are not permitted to climb on ladders or scaffolding.

Guarantees

7.1 The Estimate will describe any Guarantee that is offered on The Works and this is offered in addition to any Customer’s rights under Consumer Law. The Guarantee becomes effective when payment has been made for the Total Cost of The Works.

7.2 Lymn Roofing guarantee to repair or replace, at the Company’s discretion, any part of The Works which becomes defective during the Guaranteed Period.

7.3 In order to effect a satisfactory remediation, Lymn Roofing reserves the right to offer substitutions and/or incorporate minor or technical modifications when supplying remedial works covered by the
Guarantee.

7.4 The Guarantee does not cover, and Lymn Roofing can accept no liability for:

7.4.1 minor imperfections in glass that fall within visual standards laid down by the Glass and Glazing Federation

7.4.2 the prevention or reduction of condensation

7.4.3 damage or faults resulting from subsidence due to soil shrinkage or underground workings or damage caused by the failure of foundations or structure where these have not been constructed by Lymn Roofing

7.4.4 minor defects to plaster work or brick work due to settlement or as a result of movement on and within the roof area

7.4.5 damage or faults resulting from normal wear and tear (which includes discolouration or frost damage to brickwork or driveways, roof tiles and slates), the customer’s failure to comply with Lymn Roofing’s cleaning and maintenance instructions or as a result of accident, misuse or neglect

7.4.5 damage or faults resulting from landslide, subsidence, flooding, drought or storm damage

7.5 All guarantees relate to the Installation Address detailed in the Estimate and may be transferred to new owners.

Estimate

8.1 The Estimate will be provided by one of the Lymn Roofing’s surveyors and it should not be deemed to be a structural survey. Whilst Lymn Roofing’s surveyors are experienced in identifying problems with roofing installations, they shall not be considered experts in all aspects of roofing construction, nor the materials of construction, and consequently shall not be held responsible for failing to identify issues that would require the knowledge of a qualified structural engineer. If the Customer is in any doubt as to the condition of their property, they are advised to consider obtaining their own structural 

survey.

8.2 The Estimate will only deal with items which are reasonably ascertainable from an external examination of the Installation Address, and unless there are obvious problems identified, the surveyor shall assume that the property is structurally sound.

8.3 Unless identified in the Estimate, no account shall be made for finding and removing asbestos materials, nor for the provision of Lintels, should they be found to be required. Such additional services will be subject to additional, reasonable charges.

8.4 If the Estimate is for the installation of a new roof, regardless of finishing materials, unless otherwise specified in the Estimate, an assumption is made that the roof joists are in good condition. If, when the roof is opened it is discovered that the joists are in poor condition, the Customer agrees that they will be replaced at an additional reasonable cost to the original Quotation.

8.5 Lymn Roofing accepts no responsibility for minor damage caused to plaster ceilings (E.G cracks or ‘nail pop’) immediately beneath the new insulation board. Lymn Roofing will fit new insulation board with all due care and attention but the Customer should expect that some minor damage will be unavoidable.
Removal of existing slates and tiles
Unless detailed on the Estimate, Lymn Roofing operatives shall assume that any tiles or slates that are to be removed and replaced shall be removed from the Installation Site. If the Customer wishes to retain any of the tiles or slates this should be noted on the Estimate. Lymn Roofing will endeavour to remove tiles and slates without damaging them but this cannot be guaranteed and Lymn Roofing will not be held liable to replace any damaged items.
8.6 The Estimate states Labour/Scaffold and Materials Cost (in vat) Smaller jobs that may not require scaffold may state scaffold at the bottom of the estimate/invoice. Only when Scaffold is Quoted in the estimate is the customer charged for scaffold.

Additional Works

9.1 Unless otherwise detailed in the Estimate, the Customer shall be responsible for the removal and replacement of any existing installations such as Television aerials, satellite dishes, burglar alarms, CCTV, and the like.

9.2 Following chimney stack works, the Customer must employ, at their own expense, a registered Gas Safe engineer to carry out a gas safety check. The Customer must not use any fires, boilers or heaters until they have had the check conducted.
Planning Consents

10.1 Lymn Roofing are not able to advise on whether any consents are necessary. It is the Customer’s responsibility to identify the need for any necessary planning permissions, building regulation consents, building warrants or other similar consents or approvals, and to obtain those which Lymn Roofing have not agreed in writing to apply for on The Customer’s behalf. Lymn Roofing shall not be obliged to perform The
Works until it has received satisfactory confirmation that all such consents and approvals have been obtained.

10.2 If, at the Customer’s request, Lymn Roofing agrees to commence any part of The Works before all such consents and approvals have been obtained, Lymn Roofing shall do so entirely at the Customer’s risk and responsibility. In the event that The Works have commenced, and consents and approvals are denied, the Customer will be responsible for paying Lymn Roofing for any costs or losses that Lymn Roofing has
reasonably incurred as a result of any part of The Works, completed before consents and approvals were denied. The Customer will be and remain responsible for the payment of all fees and charges incurred in connection with the obtaining of any such permission or-consents, whether or not successfully obtained.
Data Protection and use of Personal Information

11.1 lymn Roofing will use the Customer’s information to personalise their communication with them and to inform the Customer of Lymn Roofing’s products, services and any offers. Lymn Roofing may contact the Customer by post, e-mail or telephone for these purposes. If the Customer does not wish personal information to be used for the purposes described they should write to ‘The Data Controller, Lymn Roofing, The Rectory, Scremby Rd, Partney, PE23 4PG or call on 01790 612 427
11.2 Where the Customer does not allow Lymn Roofing to pass their information to the guarantee bodies they will be unable to send the Customer a certificate of compliance and the Customer will need to obtain his themselves.

11.3 Where insurance backed guarantees are requested, the Customer’s name and address will be passed to an authorised insurance provider to enable them to write to the Customer and offer the insurance cover.

General
It is the Customer’s responsibility to ensure that they have read, reviewed and understood the Estimate and confirmed that it meets their requirements before The Works commence.
Remedial
Sometimes new roofs and repairs experience minor discrepancies and/or adjustment in the first year after install. Often this can be flashings setting in or movements in cement work or detailing. This is to be expected and any associated problems, including leaks, should be reported within 48 of noticing to enable Lymn Roofing to deal with any issues accordingly. Any work conducted under guarantee will be completed free of charge and as quickly as possible.
Wall flashings
Wall fastenings are fastened as deep as possible into a wall chase or chimney, but brickwork pointing can be a major source of subsequent leaks. A wall or chimney flashing is only as good as the brickwork above it and Lymn Roofing’s surveyors may advise further waterproofing and re pointing work to be carried out in the event of persistent leaks.
Scaffolding
Sometime scaffolding sat on the roof can cause breakages and this will need to be rectified as soon as possible, we normally leave tiles for the scaffolders to put in, however if we have to come back to the address the customer maybe charged a call out fee for this service.

NOTICE OF THE RIGHT TO CANCEL

12.1 The Customer has a right to cancel this contract if they so wish and this right can be exercised by completing the details in Attachment One of these Terms & Conditions, and sending it to Lymn Roofing within the Cancellation Period. This can be done by e-mailing a scanned copy of the completed Attachment One to lymnroofing@gmail.com or by posting hard-copy to Lymn Roofing, The Rectory, Scremby Rd, Partney, PE23 4PG
12.2 This notice of cancellation is deemed to be served as soon as it is posted, sent or emailed.
12.3 Note – The Customer may be required to pay for any goods and services supplied if The Works have commenced before the end of the Cancellation Period.